Container Warranty Service

Specifics of Warranty Service

In the event of a customer claim under warranty, container diagnostics are carried out at the GCS terminal (a specialist may travel to the customer’s site). During the diagnostics of tank containers, an inspection of the internal surface of the tank, shut-off and control valves, metal structures, and thermal insulation is performed. If defects are identified, tank container repair is carried out. During the diagnostics of refrigerated containers, the temperature of the cold chain is monitored and the components of the diesel generator unit (genset) are checked: engine, generator, control unit, cooling system, and fuel system. If malfunctions are detected, reefer container service is performed with restoration or replacement of worn parts.

Cases where container repair is not covered under warranty:

• violation of operating rules (improper use);
• container overloading;
• mechanical damage during accidents and loading/unloading operations;
• metal corrosion due to improper storage conditions;
• modification of the container design or servicing by third-party organizations without approval;
• use of non-original spare parts.

The warranty period for new containers of all types and diesel generators (gensets) is 24 months from the date of purchase. For used refrigerated containers and diesel generators (gensets), the warranty period is 1 month for all units and assemblies, and 6 months for the compressor and controller.